All items are to be inspected upon delivery by the customer, and any freight damages are to be marked as 'damaged' on the Bill of Lading (BOL). We intend to issue a call tag for product pick up, if necessary, during the first 30 days from the date of the original purchase, regardless of the reason for the return. Upon receipt, a Service Technician will inspect and verify the product is in “like new condition” before any credit will be issued. Products must be received back in like-new resalable condition.

We will provide factory original packaging to you for your returned item. If the item is not returned in its original packaging, then no credit will be issued. For products returned unopened, a 20% restocking fee will apply. For products that have been opened and with or without use, a 25% restocking fee will apply. After the 30 day period, standard warranty terms will apply.

Return Policy - Environmental Technology & Industrial Equipment

This product is non-returnable other than freight damage or a warranty defect that is unrepairable.

Special Orders

Orders for non-stock items are considered “Special Orders” and are non-cancelable and non-returnable. HSM requires a 50% down payment at the time of order placement and credit approval for the balance.

Stocking Requirements and Eligibility

Machines – Stocking pricing is available for machine orders if they meet these criteria.

  • 10 unit minimum order of machine - Can be mixed units
  • Ship to Dealer’s location only

Accessories - Stocking pricing is available for accessory only orders if they meet these criteria:

  • $500 minimum order of accessories
  • Ship to Dealer’s location only


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